Frequently Asked Questions

Learn how VersaFeed’s managed product feed services work, from pricing and dedicated support to onboarding, feed updates and transitioning from another provider.

Working with VersaFeed

  • What does VersaFeed do?

    VersaFeed manages and optimizes product data feeds, helping advertisers prepare their product information for the channels where they want to reach shoppers. Your dedicated feed specialists handle feed requirements, updates, and ongoing adjustments.

  • Who will manage your feeds?

    You’ll work with dedicated feed specialists who manage your feeds and handle your questions and requests. You can email them directly.

  • How often can VersaFeed update your feeds?

    VersaFeed can process updates as frequently as you prefer, provided your source data is updated and available. Your feed specialists will work with you to establish an update schedule that fits your business.

  • What happens if you change ecommerce platforms or product-data sources?

    Contact your feed specialists early so they can assess the changes and coordinate updates to your feed setup. Additional billing is involved for the overlap period when VersaFeed continues managing feeds from your existing platform while preparing feeds from your new platform.

Services and Compability

Pricing and Contracts

  • How much does VersaFeed cost?

    VersaFeed charges a flat monthly fee based on several factors:

    • The number of SKUs in your source feed
    • Your ecommerce platform
    • The types of output feeds you need

    Your quote will reflect your business’s requirements.

  • Does VersaFeed charge an onboarding or setup fee?

    No. There is no additional onboarding or setup fee.

  • When does billing begin?

    Billing begins when services begin, typically one month before your feeds transition to VersaFeed. That initial period allows the team to build your feeds and prepare for the transition.

  • How long is the contract?

    VersaFeed’s typical contract includes a 12-month commitment. Your terms will be reviewed with you before services begin.

Support and Feed Changes

Getting Started

  • What information does VersaFeed need to prepare a quote?

    Share your ecommerce platform, the approximate number of SKUs in your source feed, and the types of output feeds you need. It’s also helpful to hear about any challenges you’re experiencing with your current feed provider. These don’t affect pricing, but they help us tailor the conversation to your needs and explain how VersaFeed can help.

  • How does a transition to VersaFeed work?

    Our first priority is to preserve your existing feed’s structure and settings to help prevent campaign or performance disruptions during the transition. Once we’ve confirmed that the new feed is running reliably and the transition is stable, we begin implementing the optimizations identified during the feed audit and onboarding process.